Frequently Asked Questions

Processing times vary depending on the item you purchase.

• Ready-to-Ship items: typically processed within 1–3 business days.
• Custom Wig Orders: processing times are displayed on the product page at the time of purchase.

Once your order has been processed, you'll receive a shipping confirmation email with your tracking information.

Shipping times depend on the shipping option selected during checkout and your location.

Please note that processing time and shipping time are separate. Once your package has been shipped, delivery is handled by the shipping carrier.

All orders, including custom wig orders, require full payment at checkout before processing or production begins.

Once payment has been successfully received and your order has been confirmed, processing will begin according to the estimated processing time listed on the product page.

Orders may only be canceled before processing or production begins. Once processing has started, cancellation requests may not be accepted.

Please review our Processing Policy for more information.

Due to the nature of our products and for hygiene reasons, all sales are final unless otherwise stated.

Please review our Return Policy for complete details before placing your order.

Yes. Our Ready-to-Ship Collection is perfect for customers who want beautiful hair without the wait.

These units are processed much faster than custom orders and are available while supplies last.

Absolutely. Our custom wigs are created based on the options you select through our Build Your Dream Wig experience.

You'll be able to choose options such as length, texture, lace type, cap size, density, and more to create a unit that's uniquely yours.

Yes. Many of our wigs are designed with beginners in mind.

We offer glueless and easy-to-wear options that make installation simple while still providing a beautiful, natural look.

Many of our human hair wigs can be professionally colored or toned.

However, we recommend having any chemical services performed by an experienced professional to help maintain the integrity of the hair. Please note that chemically altering your wig may affect its longevity.

The lifespan of your wig depends on how well it's maintained.

With proper care and regular maintenance, a high-quality human hair wig can provide long-lasting wear. We recommend following our Wig Care Guide to help keep your wig looking its best.

Yes. Our wigs are designed for everyday wear.

Proper storage, gentle brushing, regular washing, and routine maintenance will help keep your wig looking beautiful over time.

We're always happy to help. If you have questions before or after placing your order, please visit our Contact Page or email us directly.

We aim to respond to all inquiries as quickly as possible during business hours.