Refund policy

Return Policy

At Tew Kute Hair Kollections, we take pride in providing high-quality products. Due to the nature of
our products and for hygiene reasons, all sales are considered final unless otherwise stated.
Please review this policy carefully before placing your order.

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Ready-to-Ship Wigs
Ready-to-Ship wigs are considered final sale and are not eligible for returns, refunds, or exchanges
once shipped.
Please review all product descriptions, photos, cap sizes, and specifications before purchasing.

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Custom Wig Orders
Every custom wig is made specifically for the customer based on the selections made during the
Build Your Dream Wig process.
Because each unit is personalized, custom orders cannot be returned, refunded, or exchanged.

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Hair Bundles, Closures & Frontals
For hygiene and quality assurance reasons, bundles, closures, frontals, and other hair products
cannot be returned or exchanged once purchased.

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Damaged or Incorrect Orders
If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of
delivery.

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Your email should include:

Your order number
A description of the issue
Clear photos of the product and packaging
We will review your claim and work with you to resolve the issue as quickly as possible.

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Order Refusal

Returned packages sent without prior authorization may be refused.

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Refunds

Approved refunds (if applicable) will be issued to the original payment method.
Shipping charges are non-refundable unless the error was made by Tew Kute Hair Kollections.

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Questions?
If you’re unsure about a product before purchasing, please contact us. We’re happy to answer your
questions and help you make the best choice before placing your order.